Returns and Refund Policy

At Pets of Paradise, we want you to be happy with your purchase. Returns are accepted only in the case of damaged or defective products. This includes products that are opened or slightly used.

How to Initiate a Return

If you received a damaged or defective item, please take the following steps within 48 hours or 2 days of delivery:

1. Call us at +91 89399 88878
2. Email us at info@petsofparadise.com

Our team will review your request and reach out to kickstart the return process.

Resolution Process

Once we have assessed the issue, we will work with you to find the best solution on a case-by-case basis:

• Replacement: We may replace the product with the same variant or a different variant, depending on stock availability.
• Refund: If a replacement is not possible, we will process a refund to your original payment method.

Refunds

Approved refunds will be initiated promptly. Please note that it may take 3-5 business days for the funds to reflect in your account after initiation.